Privacy policy


This website is operated by Foster Lewis & Co Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about us and:

  • the personal information we collect about you, our users
  • what we do with your information, and
  • who your information may be shared with

Who we are

Foster Lewis & Co Ltd (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the General Data Protection Regulations 2018, (ie we are responsible for, and control the processing of, your personal information).

Information we collect

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Name, Telephone numbers, emails addresses, residential or commercial addresses.

Some examples of when we collect this information include:

  • When registering for a call back, to arrange a viewing, requesting property details, enquiring about our services or our fee structure.
  • When liking our facebook page, or following us on social media.
  • When signing up to our newsletters.
  • When entering our competitions.

b) Personal information provided by third parties

We may receive information about you from other sources. This information may include:

  • Credit information;
  • Credit references;
  • Employment information;
  • Electoral roll information.

We will add this information to the information we hold about you for the following purposes:

  • To check customer creditworthiness;
  • To check for possible fraudulent activity;
  • To confirm the user’s age and address;
  • To improve and personalise our service for an on behalf of our landlord.

c) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • shall consent on their behalf to the processing of their personal data;
  • shall receive any data protection notices on their behalf; and
  • shall consent on their behalf to the transfer of their personal data abroad

d) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

  • Quality assurance;
  • Training;
  • Fraud prevention;
  • Compliance.

How we use the information we collect

We collect information about our users for the following purposes:

Identify you and manage any accounts you hold with us; process your order; conduct research, statistical analysis and behavioural analysis; carry out customer profiling and analyse your purchasing preferences…

Who your information may be shared with

We may share your information with:

  • Credit reference agents in accordance with our credit checking policy below.
  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity.
  • Agents and service providers, contractors & business partners.

Credit checking

We may do a credit check on you so that we can make credit decisions about you and members of your household, and to prevent and detect fraud and money laundering. Any such search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to:

  • make credit decisions about you and the people with whom you are financially associated;
  • trace debtors, and
  • prevent and detect fraud and money laundering.

If you provide false or inaccurate information to us and we suspect fraud, we will record this. If you want to see your credit file, please contact the credit reference agency which we use Call Credit Secure.

Keeping your information secure

We will use technological and organisation measures to keep your information secure. These measures may include the following examples:

  • User account access is controlled by a unique username and password;
  • All data is stored Jupix property software and CFP software which is backed up and secured on a server and mobile back up;
  • Payment details are encrypted using SSL.

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below. 

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

  • email, call or write to us (using the contact details below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information you want a copy of, including any account or reference numbers, if you have them

We may ask you to pay a fee before sending this information to you.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • contact us using the contact details below
  • let us have enough information to identify you (eg account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (using the contact details below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Website security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies on this website

A cookie is a small file is placed on your computer’s hard drive. We use cookies to track website usage anonymously which then helps us improve our content and services.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: info@fosterlewisandco.com

post:

94B Barker’s Butts Lane
Coundon
Coventry
CV6 1DZ

or

telephone: 02476592929

Calls will be answered at the following times:

  • Monday – Friday: 9am to 5.30pm;
  • Saturday – 9am to 2pm;
  • Sunday – Closed;
  • Bank Holidays – Closed.

We may record calls for quality and training purposes.

Estate Agent Coventry